IC Africa Safaris
At IC Africa, we are committed to protecting your privacy and handling your personal information with transparency, integrity, and care.
Our Commitment to You
We are dedicated to:
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Safeguarding your personal information securely.
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Using your data responsibly and only where necessary.
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Providing tailored travel experiences based on your preferences.
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Ensuring you remain in control of your personal data at all times.
Who We Are
IC Africa Safaris is a travel company specialising in curated African safari experiences. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us through bookings, enquiries, or use of our services.
Acceptance of This Policy
By making an enquiry or booking with IC Africa, you agree to the collection, use, and processing of your personal information as outlined in this policy.
If you are making a booking on behalf of other travellers, it is your responsibility to ensure that all individuals are aware of and consent to this Privacy Policy, including the sharing of their personal information with us.
If you do not agree with this policy, we will unfortunately be unable to process your booking or provide our services.
Information We Collect
To deliver a seamless and personalised travel experience, we may collect the following information.
Standard Personal Information
Travel-Related Information
Sensitive Information (Where Necessary)
In certain cases, we may request additional information to accommodate your needs, including:
This information is only collected when necessary to ensure your safety, comfort, and overall travel experience.
How We Use Your Information
Your personal information is used to deliver a high-quality, seamless travel experience. This includes the following purposes.
Booking & Travel Management
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Processing and confirming your booking
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Providing itineraries and travel documentation
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Managing any changes, delays, or updates to your travel plans
Service Delivery
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Coordinating with airlines, accommodation providers, guides, and other partners
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Ensuring your travel arrangements run smoothly
Communication
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Keeping you informed before and during your journey
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Responding to enquiries, feedback, compliments, or complaints
Personalisation
Payments & Administration
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Processing payments and refunds
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Conducting accounting, auditing, and internal administration
Improvement & Development
Marketing (Where Applicable)
Sharing Your Information
To fulfil your travel arrangements, we may share your information with trusted third parties, including:
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Airlines and transport providers
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Accommodation establishments
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Local operators and guides
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Travel facilitators and service partners
This sharing is strictly limited to what is necessary to deliver your travel experience effectively.
In some cases, your data may be transferred internationally where required for travel services.
Sensitive Personal Information
We aim to minimise the collection of sensitive data and handle it with the highest level of care.
Where such information is provided:
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It is done voluntarily by you.
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You consent to its use for the purpose of delivering your travel services.
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It may be shared with relevant service providers strictly to accommodate your needs.
Customer Support & Communication
When you contact IC Africa—whether via email, phone, social media, or other platforms—we collect the necessary information to:
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Respond to your enquiry
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Provide assistance
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Resolve any concerns
Your Rights
You remain in control of your personal information and have the right to:
Data Security
IC Africa takes all reasonable steps to ensure that your personal information is protected against loss, misuse, unauthorised access, or disclosure.
Legal, Compliance & Security Use of Personal Information
IC Africa may process your personal information where necessary to meet legal, regulatory, and compliance obligations.
This includes:
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Responding to legal claims, court orders, or regulatory requirements
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Protecting our business, property, rights, and interests
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Safeguarding the rights and safety of our clients and partners
We also use personal information to support security and fraud prevention measures, including:
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Identity verification
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Fraud detection and prevention, particularly for online payments
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Credit checks and financial verification where required
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Internal accounting and auditing processes
For security purposes, visits to our offices may be monitored through surveillance systems in accordance with applicable laws.
Information Collected from Third Parties
In certain cases, IC Africa may receive personal information from trusted third parties, including:
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Travel agents or representatives acting on your behalf
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Individuals making bookings for you
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Travel companions or coordinators
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Marketing or promotional partners
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Social media platforms and digital channels
We may also receive referrals from individuals who believe you may be interested in our services. In such cases, we expect that your consent has been obtained before your information is shared with us.
Payment Information
When processing payments, we collect only the information necessary to complete the transaction securely.
Depending on the payment method, this may include:
All payment information is handled with strict security measures and in accordance with industry standards.
Legal Basis for Processing Personal Information
IC Africa will only collect and use your personal information where a valid legal basis exists. These include:
Contractual Necessity
Where processing is required to:
Legitimate Business Interests
Where it is necessary for us to:
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Improve our services and customer experience
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Monitor and enhance service quality, such as reviewing communications
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Analyse website performance and booking journeys
In all cases, we ensure that your rights and privacy are respected.
Legal Obligations
Where we are required to:
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Share information with border control, customs, or regulatory authorities
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Comply with applicable laws and travel regulations
Consent
Where you have given us permission, such as:
Sharing Your Personal Information
We may share your information with carefully selected and trusted parties in order to deliver our services effectively.
Service Providers & Operational Partners
Third parties who assist us in operating our business, such as:
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IT and system support providers
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Payment processors and financial institutions
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Customer support services
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Marketing and communications partners
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Fraud prevention and security providers
All such partners are bound by strict confidentiality and data protection obligations.
Travel & Experience Providers
To fulfil your travel arrangements, we share necessary information with:
Regulatory & Government Authorities
Where required, we may share information with:
This is done strictly in accordance with legal requirements.
Advertising & Digital Platforms
We may work with digital and social media platforms to deliver relevant advertising. Limited information, such as contact details, may be shared securely to enable tailored advertising experiences. These platforms do not provide us with access to your personal social media data.
Marketing, Profiling & Analytics
Keeping You Informed
IC Africa may use your personal information to share:
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Travel inspiration and curated safari experiences
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Special offers and promotions
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Relevant updates based on your interests and previous interactions
This may be based on:
Personalised Advertising
We may collaborate with social media and digital platforms to display relevant advertisements tailored to your interests. This is done using limited identifying information and does not give us access to your personal profiles.
Your Marketing Preferences
You will only receive marketing communications in line with your preferences.
You can opt out at any time by:
Managing Your Marketing Preferences
IC Africa is committed to ensuring that you remain in full control of how you receive marketing communications from us.
Where you have chosen to receive marketing:
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We will ensure that communication is relevant, limited, and respectful.
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You will only receive content that aligns with your interests and travel preferences.
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Communications may include curated travel experiences, partner offerings, and relevant updates.
You can manage your preferences at any time by:
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Selecting the unsubscribe option included in our communications
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Contacting IC Africa directly
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Updating your preferences through your account settings, where applicable
Please note that if you opt out of marketing communications:
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You may no longer receive personalised offers or travel inspiration.
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You will still receive essential service-related communications, including booking confirmations, itinerary updates, or responses to enquiries.
Analytics & Profiling
Analytics
IC Africa may use aggregated and anonymised data to better understand how our services and platforms are used.
This allows us to:
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Improve our website functionality and user experience
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Enhance our travel offerings and services
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Understand customer behaviour, preferences, and trends
This data may include:
We may use cookies and similar technologies to support these insights and may partner with trusted third-party providers to assist with analytics.
Profiling
To provide a more personalised and seamless experience, IC Africa may use certain personal information to better understand your preferences.
This may include:
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Travel history and interactions
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Demographic information, such as country of residence
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Preferences and behaviour across our platforms
Profiling enables us to:
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Tailor travel recommendations and experiences
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Provide relevant offers and curated content
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Improve service delivery and user experience
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Enhance security and prevent fraudulent activity
We ensure that all profiling activities are conducted responsibly and do not override your fundamental rights and freedoms.
International Transfers of Personal Information
As a travel company offering experiences across Africa and beyond, your personal information may need to be transferred internationally.
This may include destinations or service providers located outside your country of residence.
IC Africa ensures that:
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All data transfers comply with applicable data protection laws.
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Appropriate safeguards are in place to protect your information.
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Transfers are limited strictly to what is necessary for your travel arrangements.
Where required, we implement contractual agreements with third parties to ensure your data remains protected.
Data Protection & Security
IC Africa applies robust technical and organisational measures to safeguard your personal information.
These include:
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Strict confidentiality obligations for staff and service providers
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Secure storage and controlled access to data
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Protection against unauthorised access, loss, or misuse
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Secure online data transmission using encryption technologies
Where personal information is no longer required, it is securely deleted or anonymised.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected.
Typically:
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Booking-related data is retained for a reasonable period to meet legal, tax, and operational requirements.
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Enquiry data, where no booking is made, is retained for a limited time before deletion.
In certain cases, data may be retained longer where required for:
All retained data is handled securely and responsibly.
Cookies
IC Africa uses cookies and similar technologies to enhance your browsing experience.
Cookies allow us to:
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Remember your preferences and settings
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Improve website functionality and performance
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Analyse how our website is used
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Deliver relevant marketing and advertising
You can manage or disable cookies through your browser settings. Please note that this may affect certain website functionalities.
Your Privacy Rights
You have the right to manage and control your personal information.
These rights include:
Access
Request a copy of the personal information we hold about you.
Correction
Request correction of inaccurate or incomplete information.
Deletion
Request deletion of your data where it is no longer required or where consent has been withdrawn, subject to legal limitations.
Objection
Object to certain types of processing, including direct marketing.
Restriction
Request limited processing of your information under specific circumstances.
Data Transfer Information
Request information about safeguards in place for international data transfers.
To exercise any of these rights, IC Africa may request verification of your identity to ensure your information remains protected.
We will make every reasonable effort to respond to requests within a reasonable timeframe.
Complaints
If you believe your personal information has been handled in a way that does not meet applicable data protection standards, you have the right to lodge a complaint with the relevant regulatory authority in your jurisdiction.
Contact IC Africa
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:
IC Africa Safaris
Email: ICASAFARIS@gmail.com
